Delivery Areas
Fortnightly Local Deliveries / Collection Points
We deliver locally each fortnight in our electric van on Sunday to Oxford city ( Ox1, Ox2, Ox3,Ox4) and Monday to The Vale of White Horse and Didcot.
Orders must be placed by midnight on the Thursday before you delivery day.
Local Delivery Costs
Doorstep Deliveries : £3.24
Wolvercote Market Collection Point : £1.20
There’s no minimum spend per order but we encourage you to place larger orders which last longer to help reduce packaging and emissions.
UK Delivery – Royal Mail
We used a tracked 48 service with Royal Mail to send to the whole of the UK. Once your order has been placed we will pick and pack it within 2 working days, orders placed after 2pm will be processed the next working day.You should receive your order within 5 working days of placing it.
Delivery costs
Delivery costs are calculated at checkout and shown clearly before payment.
Any free delivery offers will be displayed on the website where applicable.
Tracking
If your order is sent using a tracked service, tracking details will be emailed to you once your order has been dispatched.
Returns & Refunds
Online Orders:
We’re sure you’ll be delighted with your order, but if you’re not satisfied with your purchase, we can refund the items as long as you let us know within 14 days of receiving them, subject to the conditions below.
If you receive an item that is faulty, damaged or incorrect, please contact us at info@tribezerowaste.co.uk within 48 hours of delivery.
How to Request a Refund or Exchange
Please email info@tribezerowaste.co.uk with your order reference number, the names of the items you’d like to return, and the reason for the refund or exchange.
We’ll send you the returns address, and you’ll then have 14 days to send the items back to us. Once they arrive, we’ll inspect them and let you know whether your refund or exchange has been approved.
Return Costs
If the return is due to a shipping error or damaged goods, we’ll cover the cost of returning the item. In all other cases, you’re responsible for the cost of sending the item back.
Conditions
• Items must be unused and returned in their original packaging.
• Sealed products that have been opened (for example beauty products, toiletries and period products), gift vouchers, and made-to-order or personalised products can’t be returned unless faulty.
• Food items can’t be returned for a change of mind. If there’s a problem with the quality of a food item, please get in touch and we’ll deal with it on a case-by-case basis.
• Orders paid for with gift vouchers are refunded as voucher credit rather than cash.
Refund Timings
Once a refund has been approved, it will be issued to your original payment method within 14 days of us receiving the returned item. Exchanges will be sent out within our normal delivery times.
Lost or Damaged in Transit
If your item has been lost or damaged in transit, please let us know within 28 days so we can dispatch a replacement. We can’t accept reports of loss after 28 days, as Royal Mail is unlikely to reimburse us after this period.
If you have any questions about delivery or returns, please get in touch by email at info@tribezerowaste.co.uk
Returns & Refunds – In-Store Purchases
If you’re not happy with something you’ve bought in our shop at 7a Marketplace, Faringdon, please come back to us within 14 days with your receipt or proof of purchase and we’ll look into it.
Unopened, pre-packaged items in their original condition can be refunded or exchanged within 14 days. Refunds will be made to the original payment method.
Refill Products
Because refill products are weighed into containers and can’t be resold, we’re unable to accept refill items back for a change of mind.
If there’s a problem with the quality of a refill product, please let us know within 7 days of purchase and bring the product back if you can, so we can check it against our current stock. If you’ve already used some of it, please still get in touch. We’ll look at each case individually, and if the issue is with our stock, we’ll refund or replace it.
Your Own Containers
We ask that any containers you bring in are clean and completely dry. Moisture or residue can affect the quality and shelf life of products, so we can’t be responsible for quality issues caused by the condition of containers brought from home.
Freshness & Storage
This applies to both in-shop and online orders.
We check our stock regularly and rotate our bins to keep everything as fresh as possible. Once products leave us, how they’re stored makes a big difference to quality, especially for nuts, seeds and flours, which are high in natural oils and can go stale or rancid quickly.
For best results, transfer products into a clean, dry, airtight container as soon as you get home, and keep them somewhere cool and dark. We can’t be responsible for changes in quality caused by storage after purchase, but we’re always happy to advise.
Questions
If you have any questions about delivery or returns, please email us at info@tribezerowaste.co.uk or ask in the shop.